she wants you to have what you paid for. if something went wrong, write to hello@thevesperine.app with the email on your account and the date of purchase, and she'll set it right.
the honest part about crypto
paid seats settle on-chain through NowPayments. once a crypto payment is confirmed, the transaction itself cannot be reversed by us — there is no chargeback button. so refunds, where granted, are sent back to you as a separate transfer at the usd value paid, minus any network fees.
card purchases
card payments are taken by Gumroad, who can reverse them. the same refund cases below apply to card purchases; write to us and we'll refund through Gumroad.
when we refund
we will make it right if: (a) you were charged but your seat never unlocked and we can't fix the access within a few days; (b) you were charged twice for the same seat; or (c) you bought a recurring seat (monthly/yearly) and request a refund within 7 days of purchase, having used little or none of the paid features.
the sigil
the sigil is a one-time lifetime seat, limited to five hundred. because claiming it permanently removes a seat from the five hundred, sigil purchases are refundable only within 7 days and only if the seat has not been actively used. after that it is yours — forever, as promised.
what isn't refundable
we can't refund a recurring period that's already been substantially used, or a purchase where the request comes long after the fact. since monthly/yearly seats do not auto-renew on crypto, you're never charged again by surprise — there's nothing to cancel; you simply don't buy the next period.
how to ask
email hello@thevesperine.app from your account email with “refund” in the subject and the payment id from your receipt. she replies within a day or two and processes approved refunds within 14 days.